FAQS:

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What are the SAM Machine fee rates? The fee depends on the state, the type of check, and the store. With that said, SAM Machine fee rates are typically between 2-5%. 

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What type of ID do you accept?  SAM Machines accept driver's licenses, state IDs, Veteran IDs, Mexican IDs, Matricula Consular Card, Canadian IDs, tribal IDs, and more. We do not accept expired IDs.

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Why isn’t my check cashing? There are a number of reasons why your check might not be cashed. We do not cash checks older than 21 days. If it is outside normal business hours or over the weekend, SAM can’t always verify first-time users checks. This is typically because we can't reach your employer to verify the funds. Once you and the payor (your employer) are in our system, you will be able to cash your checks instantly.

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Can I cash a personal check?  Because fraud is so common with personal checks, we do not cash them.

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Can I cash a cashiers check?  Because fraud is so common with cashiers checks, we do not cash them.

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Can I cash a month old check?  SAM Machines do not accept checks 21 days past the issue date.

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If the machine doesn’t cash my check, will it be marked? No, it will not be marked. 

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Is there a check maximum / limit? There is no limit! For checks over $10,000, we require your SSN. We will cash any size check that we can verify.

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Can I cash a check at any SAM Machine? Yes! Once registered in the SAM system, you can cash your check in less than 60 seconds at any of the 400+ SAM Machines nationwide.

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Why isn’t my thumbprint scanning? Place your finger on the scanner and hold until the first box shows a green check. Then, lift your finger and place it back down on the scanner in the same position until the second box shows a green check as well. Repeat until all boxes show a green check.

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What do I do if my check/ID/receipt is stuck in the machine? Call +1 (440) 252-5019. The SAM Machine support team will remotely solve the issue.